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Frequently Asked Questions - Payment
Frequently Asked Questions
- Delivery
- Ordering
- Payment
- General
- Terms & Conditions
- Privacy & Security
- About Flowergram
- My credit card payment failed, what should I do?
- My order was cancelled, but I have a charge on my credit card?
- Is it possible to send a VAT receipt for the order I placed?
My credit card payment failed, what should I do?
If you receive an error saying that your credit card payment was not successful, no money was taken from your credit or debit card or account, although your details will be stored securely on our system.
Please make sure that you have enough money on your credit card or bank account, and then try again. Alternatively, try an alternate card.
For further help or information, contact our customer services team on 0871 750 1224.
My order was cancelled, but I have a charge on my credit card?
During the purchase process, we send an authorisation request to your credit card issuer to check that sufficient funds are available. This is often shown as a booking or reservation on your credit card statement. It is not an actual charge. If the purchase subsequently fails, we cancel your transaction and remove this reservation.
However, it has come to our attention that some credit card issuers may not immediately show the transaction as removed, even if it has been. We assure you that funds were not withdrawn from your credit card and we have reversed the authorisation request.
If you have any doubts or require additional details, please check with your credit card issuer and financial institution to further verify this. This process depends on the nature of your banks integration with credit card companies. As a guideline it may take up to 2 weeks to clear these transactions from your statement, but typically the time period is much shorter.
Is it possible to send a VAT receipt for the order I placed?
Yes, you will automatically receive a confirmation email detailing the order. In addition to this, you can call our accounts team on 01524 520 800 who, provided with your order ID, recipients name and your fax number or postal address (depending how you wish your receipt to be sent), will be happy to arrange for a receipt to be faxed or sent to you in the post.
